By accessing or using Delivery Lo, you agree to these Terms. If you do not agree, please do not use our services. “Delivery Lo” is a trademark of Clickship Delivery Private Limited. The app and this website are the Marketplace. Your use of the platform is at your own risk, including the risk that you might see content that is objectionable or otherwise inappropriate.
The words visitor, user, and you mean the person visiting, accessing, browsing, or using the Marketplace. For clarifications, write to support@deliverylo.com.
1. About Delivery Lo
Delivery Lo is a technology platform that connects users with local restaurants and sellers offering food, groceries, and fruits and vegetables. Services are currently available in selected geographies, including Haryana and Himachal Pradesh, and we continue to expand. Services are also subject to the business hours and days of third-party sellers.
The Marketplace lets consumers transact with third-party sellers who display and offer products for sale. The company provides the Marketplace as a platform for you to transact at your own cost and risk, plus any other services specifically notified in writing. The company is not a party to the sale between you and a seller, and does not control the products or the prices those sellers charge. The company disclaims warranties and liabilities associated with products offered on the Marketplace.
2. Eligibility
- You must be at least 18 years old, or use the app under the supervision of a parent or legal guardian who agrees to these Terms.
- Even with supervision, you may not buy a product meant for adult consumption where sale to minors is prohibited.
- You must provide accurate and complete information and comply with applicable Indian laws.
We may refuse or end registration, without liability, if you do not meet the eligibility criteria, if usage suggests the criteria are not met, or if use may breach this agreement.
3. Accounts
- You may need to register and log in to place orders or use certain features.
- Keep your account and registration details current and correct.
- You are responsible for your login details and for activity on your account.
- Tell us immediately if you suspect unauthorised use.
By agreeing to these Terms, you agree to receive promotional or transactional communication and newsletters from the company and its partners. You can opt out by contacting customer service.
4. Our services
Delivery Lo lets you browse menus and products, place orders with sellers, receive delivery through delivery partners, track orders, and reach customer support. We act as an intermediary between customers, restaurants and sellers, and delivery partners. Delivery Lo does not manufacture, prepare, or sell the food or products.
Transactions may include a delivery charge when a minimum order value is not met, and a convenience and safety fee. Those charges are shown at checkout.
5. Orders and delivery
- When you place an order, you authorise Delivery Lo to forward it to the selected seller. Once placed, an order may not be modified or cancelled in every case.
- Orders may be delivered by the partner directly or by an independent delivery partner. Delivery Lo facilitates the delivery and is not the delivery contractor.
- Delivery time is estimated, not guaranteed. Orders may be grouped with other deliveries.
- Delivery charges may vary with distance, order value, demand, and time of day. Surge charges can apply during high demand, peak hours, or adverse conditions, and are shown where applicable before you confirm.
- You will receive an order summary and invoice as required by applicable law, in the app, by email, or by SMS.
Delivery Lo is not responsible for delays, an incorrect or incomplete delivery, packaging issues or tampering, or the behaviour of delivery personnel. Estimated times can change because of traffic, weather, demand, or operational constraints.
Where a promised delivery time is shown and the order is delayed, you may receive a compensation benefit such as a coupon, if you are eligible. You are not eligible when delay is caused by unforeseen circumstances, a partner issue such as an unavailable item, a change you made after ordering, incorrect delivery details, no response at delivery, a bulk order, or a cancellation. Delivery time starts when the partner accepts the order and ends when the delivery partner reaches your location or the nearest access point. Coupons have limited validity and extra conditions.
6. Pricing and payments
Prices are set by sellers and may change without prior notice. The price shown when you order is the price charged at delivery, and no product is sold above its MRP. If a price is wrong because of a technical issue, a typographical error, or incorrect information from a seller, we may cancel the order without further liability. The partner’s final item price prevails if there is a discrepancy, excluding Delivery Lo service fees.
Additional charges may include a delivery fee, platform fee, surge fee, convenience fee, packaging or handling fee, and taxes. Every store has its own delivery charges, shown at checkout. Minimum order value is ₹50, and the first three orders include free delivery. By placing an order you agree to pay the charges shown.
Payments must be completed with a method available in the app, which can include UPI, cards, net banking, wallets where available, and cash on delivery in select areas. UPI is an instant payment system from National Payments Corporation of India. On Android it appears as a payment option and uses apps already on your phone. Refunds for a UPI payment, if any, are reflected in the account within 5 to 7 working days after we initiate them.
7. Cancellations, returns, and refunds
Cancellation, return, and refund rules are set out in the Returns, refunds & cancellation policy. That policy is part of these Terms.
8. Your responsibilities
Before you order, check the product description carefully. By placing an order you agree to the conditions in that description. You access the services and transact at your own risk. If information you provide is false or inaccurate, we may reject registration, cancel orders, and stop you from using the services, without prior notice and without liability to you. You will provide authentic information, and we may validate it. You will use the services only for lawful purposes.
We are not responsible for delay or failed delivery caused by something beyond our reasonable control. If a delivery is delayed or returned because of your account — for example a wrong name or address — you bear any extra re-delivery cost.
You agree to give accurate delivery details, treat delivery partners and support staff respectfully, and not misuse the platform. You must not post false reviews, use abusive language, attempt fraud or misuse offers, or interfere with the app. Harassment, abuse, and discrimination, including on the basis of religion, gender, caste, disability, age, or another legally protected characteristic, are prohibited. Violation can lead to suspension or termination.
9. Reviews and submissions
You may post reviews, ratings, and feedback. You are responsible for what you share. Content must be genuine, non-offensive, and lawful. We may remove content that breaks these guidelines. Reviews, comments, feedback, suggestions, ideas, and other submissions are and remain the property of the company. We may use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute them for any purpose, without restriction and without compensating you.
10. Platform availability and advertising
We may add or remove features, update the app, or temporarily suspend services. We do not guarantee uninterrupted or error-free service. Some services are supported by advertising and may show advertisements and promotions, including ads targeted to content, queries, or other information.
11. Third parties, disclaimers, and liability
Delivery Lo may include restaurants, payment gateways, delivery partners, and links to third-party sites. We are not responsible for their actions, services, policies, or the accuracy of material on their sites. If you open a third-party link, you do so at your own risk and expense. References to third-party names, marks, products, or services are for convenience and do not mean we endorse them.
You acknowledge that we do not have any right, title, or interest in a product that is sold under a contract between you and the seller. We do not control quality, failure to provide, or any other aspect of the products, and we are not responsible for damages or delays when products are out of stock, unavailable, or back ordered. We do not represent or warrant the products on the Marketplace and we do not implicitly or explicitly support or endorse a sale. We accept no liability for an error, inaccuracy, or omission of a third party.
We try to display colour, size, shape, and appearance accurately. The actual product may vary from what you see on a screen. Use of the platform is at your own risk. You may encounter content some people find offensive, indecent, or objectionable. To the fullest extent permitted by law, the company and its affiliates have no liability to you for that content.
As a facilitator, Delivery Lo is not responsible for food quality or preparation, incorrect orders by sellers, delays caused by traffic, weather, or unforeseen events, or the actions of delivery partners or sellers. We are not liable for loss of data, inability to access your account, or damages arising from suspension or termination of the services.
12. Intellectual property
All content on Delivery Lo — design, logo, software, text, programs, products, processes, technology, and images — belongs to us or our licensors. You may not copy, modify, distribute, re-post, or reuse it without our prior written consent. Names, logos, product and service names, design marks, and slogans are trademarks or service marks of the company, its affiliates, partners, or suppliers. No trademark licence is granted by using the Marketplace.
13. Promotions
Discounts, promo codes, and rewards may expire or be modified or withdrawn at any time. Misuse of offers may lead to account suspension. We maintain a list of fraudulent transactions and non-complying users and may deny those users access or cancel their future orders.
14. Suspension, termination, and account deletion
You may stop using Delivery Lo at any time. Delete your account in the app under Profile → Settings → Security → Delete Account, or contact support through Contact us. After deletion you cannot access the account or associated services.
We may suspend, restrict, or terminate access, with or without notice, if these Terms are violated, we detect fraud or misuse, you provide false or misleading information, or the account is inactive for a long time. We may deactivate or delete the account. You may lose order history, wallet balance if any, and other data, and we may restrict a new account later.
This agreement stays in effect until you or the company ends it. You may end it by stopping use of the Marketplace. We may end it immediately without notice and deny access. Ending the agreement does not cancel payment for products already ordered, or liability that arose before termination. Our rights to comments and to be indemnified survive termination.
15. Changes
We may update these Terms from time to time. Continued use of the platform means you accept the updated Terms.
16. Privacy
Your use of Delivery Lo is also governed by our Privacy Policy.
17. Governing law and grievances
These Terms are governed by the laws of India, without giving effect to conflict-of-law principles. Courts in India have jurisdiction. Courts at Delhi have exclusive jurisdiction over proceedings arising from this user agreement.
A dispute about these Terms, including interpretation, shall be referred to an independent arbitrator appointed by the company. The arbitrator’s decision is final and binding. Arbitration follows the Arbitration and Conciliation Act, 1996, as amended or replaced. The seat is Delhi and the language is English.
Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines) Rules, 2011, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, you may raise a complaint about the Marketplace, including a breach of these Terms or another policy, with our grievance contact. If you lose access to the app, email admin@deliverylo.com.
18. Contact
- Email: support@deliverylo.com
- Phone: +91 90345 84039
- MCA block, Maharishi Markandeshwar Deemed to be University, Mullana, Ambala 133203