Returns, Refunds and Cancellation

Cancelling an order

You may cancel an order before it enters the “Accepted” stage, or before the seller accepts it or starts preparing it.
Once preparation has begun, cancellation may not be possible. Orders that are already confirmed may not always be cancelled.
For a permitted cancellation, we initiate a refund of any amount you paid for that order within about 48 to 72 hours.

The company may cancel an order if a transaction is suspected to be fraudulent, if it does not conform to the Terms & Conditions, if a product is unavailable, or for a reason outside our control, including delivery and logistical difficulties. For those cancellations we initiate a refund of any amount you paid within 72 hours.

We keep a record of fraudulent transactions and non-complying users and may deny access or cancel future orders.

If you are not available

The delivery partner will try to contact you. If you cannot be reached, the order may be cancelled and a refund may not be provided.

Returns and replacements

You can return a product or request a replacement after delivery only if there is an issue with the product. If you no longer need the item, bought it by mistake, or changed your mind, you may return it only at the time of delivery. We do not accept those requests after delivery.

A few products are not eligible for return and are marked “Non-returnable” on the product description.
Perishable groceries, fruits, and vegetables may not be returnable. Damaged items and wrong items can still be reported for a refund or replacement.
For electronics and cookware, you may request a refund or replacement within 7 days of delivery if there is a quality issue. The request is considered only when original tags and packaging are intact. Please check that the product seal is intact when you accept the order.
If a return or replacement is accepted, keep the product in its original packaging. It must be unused and unwashed, with all tags intact.

Wrong, damaged, or poor-quality orders

Raise a complaint in the app under the order’s Help section. You may be asked for proof, such as photos, for a wrong item, damaged packaging, or poor quality. Share photos on WhatsApp at +91 90345 84039 so we can resolve it faster. Refunds or replacements are processed based on the issue and may need seller approval.

We pass feedback to the merchants who provide the products so the same issue is less likely to happen again.

How refunds are paid

All refunds are made in Indian Rupees only.
Payments made by debit card, credit card, net banking, wallet, or a similar electronic method are refunded to the same payment mode.
An approved refund may also be issued as app credit.
The time a refund takes depends on the payment mode. After we initiate a UPI refund, it is reflected in the account within 5 to 7 working days.

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