What is Delivery Lo?
Delivery Lo is an online platform that lets you order food, groceries, fruits, and vegetables from nearby sellers and get them delivered to your doorstep. Pick n Drop is also available.
Where is Delivery Lo available?
Delivery Lo operates in selected cities, including Haryana and Himachal Pradesh, and is expanding to more cities.
How do I place an order?
- Open the Delivery Lo app.
- Enter your delivery location.
- Choose a restaurant or store.
- Add items to your cart.
- Check out and pay.
How long does delivery take?
It depends on distance from the store, preparation time, and traffic and weather. You see an estimated delivery time before you place the order. Where the service is available, we aim for about 15–20 minutes.
Can I track my order?
Yes. You can track the order live in the app from preparation to delivery.
Can I change or cancel my order?
Orders can be changed or cancelled before the seller accepts the order or starts preparing it. Once preparation begins, cancellation may not be possible. See the returns and cancellation policy.
What if I receive the wrong or damaged order?
Raise a complaint in the app under Order → Help, and share photos on WhatsApp at +91 90345 84039. Refunds or replacements are processed based on the issue.
What payment methods are available?
UPI, debit and credit cards, net banking, wallets where available, and cash on delivery in select areas.
What if I am not available at delivery?
The delivery partner will try to contact you. If you cannot be reached, the order may be cancelled and a refund may not be provided.
Can I return grocery or vegetable items?
Because they are perishable, returns may not always be possible. Damaged items and wrong items can be reported for a refund or replacement.
How do I contact support?
Email support@deliverylo.com. We aim to address an order grievance within about 24 hours. Helpline: +91 90345 84039.