On the doorstep
Delivery partners operate independently. Treat them, restaurant staff, and support staff with respect. Harassment, abuse, and discrimination — including on the basis of religion, gender, caste, disability, age, or another legally protected characteristic — are prohibited and can lead to account suspension.
Your order
- Check the product seal when you accept an order, especially sealed packs, so damage is noticed at delivery.
- If something is wrong, damaged, or poor quality, report it in the app under the order’s Help section and share photos on WhatsApp at +91 90345 84039.
- Keep your delivery address and phone number accurate so the partner can reach you.
Your account
Do not share your username, password, or other security information. If you suspect unauthorised use, contact support@deliverylo.com immediately. Payments are taken through the methods in the app. Card details are handled by the payment gateway and encrypted to industry standards. Read the Privacy Policy for how we protect information.
Report a concern
Email support@deliverylo.com or admin@deliverylo.com, or call +91 90345 84039. For a complaint about the Marketplace, including a breach of the Terms, use the grievance contact in the Terms & Conditions.